October 5 - New Web update
A new Web Update for Business Manager has been posted on October 5th, 2015. To update your Business Manager software click on the button below or alternatively click on the Support tab then on the Update Business Manager button. Important Note: Dashboard MUST be closed on all computers for this update to be successfully applied.
PPG Audanet Connection
PPG Access are pleased to announce the commercialisation of the PPG-Audanet Connection module for Business Manager and EQ
This advanced feature will be useful for Suncorp Approved Repairers who will be using Audanet to prepare quotes for Suncorp.
As Audanet is only an estimating system, it will not perform other Body Shop Management function such as Purchase Orders, Job Card Creation, Interfaces to workshop management systems etc. These functions will need to continue to be done via your PPG Business Manager system.
PPG have developed an Audanet Connection module that can import an Audanet estimate into PPG Business Manager, eliminating the need to rekey an estimate into Business Manager.
The PPG Audanet Connection Module has been running at pilot sites for a number of months and sites that are using it have found that being able to import an estimate into Business Manager from Audanet is significantly quicker and more accurate than having to manually rekey the estimate.
The cost of the PPG Audanet Connection module is an additional $55 (inc GST) per month in addition to your current Business Manager costs
To have your Business manager system updated to the Audanet connection module please click on the link below to create an email that you can send to raise an Help Desk Ticket
End of support for Windows XP
Microsoft are reminding user that after April 8, 2014, technical assistance for Windows XP will no longer be available, including automatic updates that help protect your PC. Microsoft will also stop providing Microsoft Security Essentials for download on Windows XP on this date. (If you already have Microsoft Security Essentials installed, you will continue to receive anti-malware signature updates for a limited time, but this does not mean that your PC will be secure because Microsoft will no longer be providing security updates to protect your PC.)
If you continue to use Windows XP after support ends, your computer will still work but it might become more vulnerable to security risks and viruses.
PPG are recommending that after April 8 Computers with Windows XP as the operating system should not be connected to the internet or your business network.
If you are using an XP computers in a stand alone mode (not connected to any network or the internet) your threat is reduced, but be aware that Virus and malware can be transmitted via USB memory sticks so use caution when using USB memory sticks.
Should you wish to update any PCs in your business, please call the PPGAccess Help Desk on AU: 1800 627 798 or NZ: 0800 442 531 to discuss your needs. PPGAccess is an Authorised HP dealer with access to the full range of HP desktops and laptops at competitive prices.
Read more at
Windows 10 - DON'T UPGRADE YET
On 29th of July Microsoft released Windows 10 as a free upgrade. We are currently assessing Windows 10 compatibility with PPG Access Business Manager, Paint Manager and EQ.
While we do not anticipate any issues with Windows 10. WE DO NOT RECOMMEND UPGRADING TO WINDOWS 10 UNTIL WE HAVE FINISHED OUR TESTING.
Shops using other applications/hardware should check with the software/hardware vendors as to the compatibility of their Software/Hardware with Windows 10.
Via a couple of customers, we have been made aware of malware that makes users' computer files unreadable until they pay a hefty ransom. This has begun infiltrating Australian computers after wreaking havoc in Britain and the US.
The so-called "ransomware", known as CryptoLocker, silently encrypts files on Windows computers, along with files on any connected network storage or USB devices, rendering them unreadable.
Once the encryption process finishes, it tells users to pay a ransom, which so far has been $100, $300 or two bitcoins, currently worth about $2400
Users become infected when they open email attachments from what appear legitimate sources such as delivery firm FedEX and anti-virus providers Symantec and McAfee. CryptoLocker also can piggyback its way into your computer via other malware.
If you do not have backup copies of files, there is a strong possibility you will lose all your data. In this case even good Anti virus software is not enough protection as it is possible this virus will encrypt your files before your anti virus software detects it.
Think of the disruption your business would insure, if you lost all your data.
September 7 - Updated NTAR times
NRMA New Times & Rates update now available to be used in Business Manager. Please go to the support site for the download or click on the button below. LTAR (Luxury Times & Rates) are now included in the database.
Please note that the NTAR update (data) is different from the Business Manager update (software) and is posted separately. Customers who use NTAR times should run both updates to be fully up to date with both software and data..
This update contains the latest vehicle list and NTAR times data as received from NRMA on September 7th, 2015.
Download and run the current Business Manager software update.
To help users determine the version of data they have, a vehicle called "PPG" has been added. Searching for this vehicle will show the update date.
Thatchamnet no longer available in Australia
As of Aug 2013, Thatchamnet is no longer available to new subscribers in Australia.
Although PPG have been reselling Thatchamnet repair methods for the past 5 years, it has not been a core part of PPG's business, it is something we did to help the industry obtain the best information they could to repair vehicles.
PPG started reselling Thatchamnet in Australia as we saw it as a way we could contribute to the industry and we are pleased that we have had a positive impact on increasing repair knowledge in Australia and New Zealand. PPG's experience has been that Thatcham repair methods give repairers some of the best available information to be able to repair cars correctly and in a way that ensures the safety of the staff repairing the vehicle and road users who will be driving or sharing the road with a repaired vehicle. We thank the repairers who have been subcribers over the past 5 years.
As of November Suncorp will now be the selling Thatcham Escribe in Australia. From the Suncorp press release we understand Suncorp have committed $3.5 million over the next five years to fund the development of Australian vehicle content in escribe. Over the past 5 years, we have had many repairers tell us that lack of Australian vehicle repair methods has been a point of weakness for Thatchamnet in Australia.
For support issues such as password resets, current Thatchamnet customers should continue to call the PPG Access help desk